FAQ

• How can I deliver my package to Australia?

To ship a package to Australia, create an account, provide sender and recipient information, and ship your package to our warehouse in China. After payment, your package will be delivered to your door.

• Are there any restrictions on packages sent to Australia?

Prohibited items include powders, meat, eggs, dairy, cigarettes, batteries, and firearms. Contact customer service for a complete list.

• How do I track my package?

Track your package from our website or WeChat Mini Program using your tracking number. For more details, contact customer service.

• Are there quantity or size restrictions for China-Australia shipments?

There are no limits on the number of packages. For bulk shipments over 0.5 cubic meters, we provide LCL services. Full container options are also available.

• What is the estimated delivery time?

Shipping usually takes 1-2 weeks by air or 5-6 weeks by sea after your goods arrive at our warehouse.

Additional Information

Tracking and Customer Support

We provide full tracking for all shipments through our online portal and WeChat Mini Program, allowing you to monitor the status of your package anytime. Our customer service team is available 24/7 to assist with any questions during the shipping process.

Customs and Regulatory Guidance

Our expert team offers complete customs documentation support to ensure your shipment meets the regulations in both China and Australia. We guide you through the customs clearance process, helping resolve any regulatory issues along the way.

Insurance Options

For added peace of mind, we offer insurance options for all types of shipments. You can select the appropriate coverage based on the value of your goods, providing security against any potential issues during transit.

Packaging Solutions

We understand the importance of proper packaging for international shipping. Our packaging services ensure that your items are protected throughout transit, using the best materials and practices to minimize the risk of damage.

Real-time Updates and Notifications

Throughout the shipping process, we provide real-time notifications at key milestones, such as shipment dispatch, customs clearance, and expected delivery times, keeping you informed every step of the way.

Still Have a Question Please ask?

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